Bookings are accepted with the understanding that guests have read and accept all terms and conditions.
If holidaying with your pet, please note conditions re holidaying with your pet.
We appreciate guests ensuring that the cottages are maintained & left in a tidy condition on departure. If property is damaged, we would appreciate guests letting us know. Guests should understand that a reasonable replacement or repair cost of damaged property may be charged to them - either debited from the credit card provided at time of booking or via invoice. We also reserve the right to charge an additional cleaning fee ($50) if the cottage is left in an unreasonably untidy condition
HOW TO MAKE A BOOKING.
DEPOSITS: A deposit of 50% of the total tariff is paid to confirm a reservation ~ We accept Visa & Mastercard over the phone or you can lodge credit card details online via our secure ecommerce facility – please ask for details. Alternatively, you can deposit 100% of tariff via direct deposit to our account: Commonwealth bank: Account Name Johanna river farm & cottages – A/C number: 063240 1011 8900.
BALANCE PAYMENT: Balance is payable on arrival – Except for Christmas/January & public holiday weekends when payment in full is required 14 days in advance of arrival.
CONFIRMATION OF BOOKING: Confirmation of booking will be made on receipt of deposit ~ We send a letter confirming checkin & checkout dates & times & information on how to access your cottage – please bring this letter with you.
CANCELLATION POLICY (standard industry cancellation policy applies)
Deposits are non-refundable with less than 21 days notice of cancellation. However, we will make every effort to rebook the cancelled dates. As the booking is yours, perhaps you too could make every effort to rebook your cancelled dates to someone else. If the cancelled dates are rebooked, deposit will be refunded - less administation fee of 10% of deposit.
For High Season bookings (Christmas/New Year/Peak holiday weekends - when balance of accommodation is payable 14 days prior to arrival) total accommodation fee is non-refundable with less than 14 days notice of cancellation.
In the event of cancellation, an admin fee of 10% of deposit applies to bookings regardless of amount of notice.
Refunds will not be made on early departures or no shows.
SUMMER BOOKING ~ CANCELLATION POLICY: Please visit www.cfa.vic.gov.au to understand the new Victorian bushfire warning system. In the event of an authorized CFA designated *CODE RED fire warning being called for our district, (Western) we reserve the right to cancel part of your booking. In this instance or if guests decide not to travel to the region or decide to leave the region based on an authorized CFA designated "Code Red" fire warning ~ the value of tariff applicable to dates affected will be reimbursed. Alternatively, if guests prefer, a credit note to the value of portion of stay affected can be provided. Conditions apply: Use of credit notes are subject to availability, valid for 12 months from date of cancelled stay, & are not valid during peak holiday periods, long weekend, or Victorian school holidays. Further to this, guests should be aware that the "Western Districts" includes a diversity of regions, topography & weather patterns. We suggest that you speak with us (your hosts) to clarify & discuss the actual weather situation here in this locale prior to making a final decision on your travel plans.
We recommend guests consider Travel Insurance when booking a holiday.
Note: Minimum bookings of 7 nights apply over the Christmas/New Year & 3 or 4 night minimums may apply over public holidays Weekly bookings (7 nights) normally begin any day other than Saturday.
Check—in time is any time after 3pm.
Check– out time is anytime prior to 10am. Ask about late checkouts which we are pleased to offer if available.
Gift vouchers are available and are valid 12 months from date of purchase ~ We process payment in full at time of purchase and make up a Special Voucher ~ to your specifications